As proud partners and collaborators in the field of IT support throughout the conference for several years in a row, we have the pleasure to invite you to the 11th Mystery shopping day!

For several years in a row now, Heraklea has successfully organized a day dedicated to the quality of service and pays special attention to the improvement of the same in the various sectors of business. This year, the 11th instance of this event is being organized and we would love for you to be a part of this positive story. Interesting expert lecturers will speak on trends related to the improvement of the quality of relationships with clients, customers and guests; psychologists will tell us how to measure and improve the work of employees; at the final round table, representatives of well-known companies will gather to retell and exchange their experiences.

Results of the Mystery Guest research will be unveiled (measuring the quality of tourism service) conducted in season 2014 and also the results of research “Iš’o medo u dućan” (to measure service quality in various activities), conducted this year.

BE THE FIRST TO FIND OUT WHAT THE QUALITY OF SERVICE IN CROATIA IS LIKE! 

The conference aims to provide participants with a variety of examples of successful methods for improving operations and achieving high levels of quality of service required by today’s customer and today’s guest. Participants will also attend the annual awards for commitment to quality service.

The meeting is amied at all who want to learn how they can achieve remarkable results, and thereby contribute to the overall growth of the quality of service in Croatia.

About 100 or so participants are expected.