As proud partners and providers of IT support for the entire conference, yesterday we attended the 11th Mystery shopping day in the hotel Antunovic.

The day was dedicated to quality of service in retail and tourism. Interesting and expert lecturers spoke about trends related to the improvement of the quality of relationships of clients, customers and guests, psychologists have told us how to measure and improve the work of employees, and the roundtable brought together the names of well-known companies to exchange and share their experience.

Results of the Mystery Guest research were unveiled (measuring the quality of tourism service) conducted in season 2014 and also the results of research “Iš’o medo u dućan” (to measure service quality in various activities), conducted this year.

The conference aimed to give participants a variety of examples of successful methods for improving operations and achieving high levels of quality of service required by today’s customer and today’s guest. It was also a place for the annual award for commitment to quality service, which this year went to OTP Bank.

We are already looking forward to next year and the 12th Mystery shopping day!