Intended for

This seminar is designed for executive management, business process designers, leading business experts and software engineers who will lead software development

Goals

• Identify business processes and their importance in the organization’s activities,
• Understand the concept of business process management,
• Learn to model enforceable and unenforceable business processes in accordance with business standard BPMN 2.0,
• Learning to effectively use the software tool for modeling business processes,
• Identify public and private processes and develop a collaboration diagram,
• Assign time and resources to the processes,
• Develop and document the As Is process model,
• Identify possible technical, business and organizational improvement,
• Design a reorganization (reengineering) and prepare To Be process model,
• Calculate the expected effects of an improved (To Be) business process,
• Generate an application to support a simple staging business process,
• Assign roles and start a test business process with the support of the generated application and
• Analyze data on the status and performance of the process during its execution.

 

Content

1. Day:
Introduction

• The general model of the organization and its business processes
• Definition of business process
• Methods for identifying business processes
• The attributes of a business process and its documentation

 

Access to business process modelling 

• The classification of a process model
• The structure of the standard BPMN 2.0
• The basic set of symbols (activity, event, sequential and data stream, fields and paths, data objects and links) and their semantics
• Public, private and collaborative processes
• Introduction to software tools for modeling business processes and its installation on the computers of participants

 

A complete set of symbols and their semantics – events

• Category, type and mode of action of an event in the process model
• Emitting and receiving, and interruptible and uninterruptible events
• Timer as an event

 

A complete set of sybmols and their semantics – actions

• Operating step, sub-process and invoking activity
• Types of operating steps and sub​-processes​, repetitive activities
• Collaboration of public and private processes

 

2. Day: 

A complete set of sybmols and their semantics – gateways

• Concept of management sequence and properties of gateways
• Divergent and convergent, exclusive, parallel and inclusive gateways, gateways controlled by events
• Repetition and loops in the process
• Other symbols of the complete set

 

Reorganization of a business process and evaluation of expected effects

• Model of an existing process (As Is) and the new improved model of the process (To Be)
• Resources, time and other parameters of the business process execution in realistic conditions
• The importance of an reconstruction effects evaluation on a process model
• A simulation on the process model and a method of evaluating the effects

Business process management concept

• The life cycle of a business process
• Business process maturity model
• Recommendations for the improvement of business processes

 

Work methods

• The seminar lasts two days
• A combination of lectures, analysis of examples, exercises and practical work on the computer using tools for modeling business processes

 

Certificate

All participants receive a participation certificate.

Lecturer

dr.sc. Silvana Tomić Rotim

Price

2.950,00 kn + VAT

The price includes: a collection of slides and work materials for the lecture and exercises, a participation certificate, lunch and refreshments during breaks.